Privacy Policy

🏢 1. Who We Are

GetMobileQuote ("we", "us", "our") is a free UK phone upgrade comparison and quotation service operating at getmobilequote.online. We help consumers find the best mobile phone upgrade deals from UK networks and retailers.

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy applies to all personal information we collect through our website, by telephone, by email, and through any other means of contact.

📋 2. Information We Collect

We collect personal information in the following ways:

Information you provide directly

When you contact us by phone, email or through our website, you may provide:

• Your name
• Your phone number and email address
• Your current mobile network and handset
• Your preferred handset or deal requirements
• Your monthly budget and data usage preferences
• Any other information you choose to share with us

Information collected automatically

When you visit our website, we may automatically collect certain technical data including:

• Your IP address and browser type
• Pages visited and time spent on our site
• The website that referred you to us
• Device type and operating system

This information is collected using cookies and similar technologies. Please see Section 8 for more detail on cookies.

Information from third parties

Occasionally we may receive information about you from third-party partners or referral sources if you have given them permission to share your details. We will always use such information in accordance with this policy.

⚙️ 3. How We Use Your Data

We use the information we collect for the following purposes:

Purpose	Description
Providing our service	To search for and present phone upgrade deals that match your requirements and contact you with your personalised quote.
Communication	To respond to your enquiries, follow up on quotes, and keep you informed about the status of your request.
Improving our service	To analyse how our website and service are used so we can improve the experience for all customers.
Legal compliance	To meet our obligations under applicable UK law, including record-keeping requirements.
Marketing (with your consent)	To send you relevant information about deals, guides and offers — only where you have given explicit consent.

⚖️ 4. Legal Basis for Processing

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we must have a legal basis for processing your personal data. We rely on the following:

• Contract performance — processing is necessary to provide the quote and comparison service you have requested.
• Legitimate interests — we have a legitimate business interest in improving our service, understanding how our website is used, and communicating with customers who have engaged with us.
• Consent — where you have given us specific consent to send marketing communications, we will rely on that consent. You may withdraw consent at any time by contacting us.
• Legal obligation — where we are required to process your data to comply with UK law.

🤝 5. Sharing Your Data

We may share your personal data in the following limited circumstances:

With mobile networks and retailers

If you choose to proceed with a deal, we will pass your relevant details to the network or retailer you have selected in order to complete your upgrade. We will always make this clear before sharing any information.

With service providers

We use trusted third-party service providers to help us operate our business — for example, email providers, website hosting services and analytics tools. These providers process data only on our behalf and under our instruction, and are contractually required to protect your data.

For legal reasons

We may disclose your information where required to do so by law, court order, or to protect the rights, property or safety of GetMobileQuote, our customers or others.

Business transfers

In the unlikely event that GetMobileQuote is sold or merged with another business, your personal data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

🗂️ 6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Enquiry and quote records — kept for up to 2 years from the date of your last interaction with us, in case you return to us or have a query about a previous quote.
• Customer records (completed deals) — kept for up to 6 years from the end of the relevant contract, in line with standard UK business record-keeping requirements.
• Marketing consent records — kept until you withdraw consent or request deletion, whichever comes first.
• Website analytics data — typically retained in anonymised or aggregated form and not linked to individual users after 26 months.

When your data is no longer required, it is securely deleted or anonymised.

🛡️ 7. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you (a Subject Access Request).
• Right to rectification — you may ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure — you may request that we delete your personal data where there is no compelling reason for us to continue holding it.
• Right to restrict processing — you may ask us to restrict how we use your data in certain circumstances.
• Right to data portability — you may request that we provide your data in a structured, machine-readable format so you can transfer it to another provider.
• Right to object — you may object to our processing of your data where we rely on legitimate interests, and to direct marketing at any time.
• Rights related to automated decision-making — we do not use automated decision-making or profiling that produces legal or similarly significant effects.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all valid requests within 30 days. There is no charge for making a request.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

🍪 8. Cookies

Our website uses cookies — small text files placed on your device — to help us provide a better experience and understand how visitors use our site.

Types of cookies we use

Type	Purpose
Essential cookies	Required for the website to function correctly. These cannot be switched off.
Analytics cookies	Help us understand how visitors use our site so we can improve it. Data is aggregated and anonymous.
Preference cookies	Remember choices you make on our site to improve your experience on return visits.
Marketing cookies	Used only where you have given consent, to show relevant information about our service.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit allaboutcookies.org.

🔒 9. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to personal data — only authorised team members can access customer information
• Regular review of our data handling practices and security procedures
• Secure deletion of data that is no longer required

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have any concerns about the security of your information, please contact us immediately.

👶 10. Children

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.

📝 11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or service after changes are posted constitutes your acceptance of the updated policy.

✉️ 12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a complaint about how we have handled your personal information, please get in touch: